ENHANCING THE CUSTOMER EXPERIENCE
What We Are Transforming
We introduced a transformation programme to challenge and improve the way we conduct business; based on four key strategic pillars (DARE) and three vital enablers (HUB). These strategic pillars and key enablers underpin our fundamental Hubbing proposition of uniting mobile, pay TV and broadband services to deliver better value to our customers.
Investment
Investment
$273 MILLION
Group’s CAPEX payments represented 12% of total revenue.
Best Pay TV Service
Investment
2010 - 2018
By HWM + HardwareZone.com Tech Awards.
Community
Community
+38%
127 tonnes of e-waste was recycled versus 92 tonnes a year ago.
Community
+3.5x
Number of beneficiaries increased over 3 folds from programmes supported by StarHub.
News
5G New Radio
5G New Radio
3.5 GHz
Spectrum
1st outdoor pilot of 5G New Radio on 3.5GHz spectrum with Nokia.
1 Gbps 4G speeds
1st operator in Singapore to deliver peak 4G speeds of 1Gbps.
Android TV Oreo
Unveiled world’s first Operator Tier version of Android TV Oreo on StarHub Go Streaming Box.
StarHub Night of Stars
Artistes from across Asia celebrated the best of Asian entertainment on StarHub TV.
StarHub Night of Stars
34
Artistes
StarHub Night of Stars
13
Awards
Ensign InfoSecurity
Ensign InfoSecurity
A joint venture company with Temasek Holdings
Customer Service
CS Staff
>350
CS Staff
HubTroopers
>300
HubTroopers
Retail Outlets
>25
Retail Outlets
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